MARYTOWN GIFT SHOP - Online Store Return Policy
National Shrine of St. Maximilian Kolbe - Libertyville, Illinois
Online purchases may be returned by mail or in person at the Marytown Gift Shop. Either way, the same return windows and conditions below apply.
RETURN WINDOWS
TIMEFRAME | RETURN OUTCOME |
Within 30 days of purchase | Refund to original payment method |
31–90 days of purchase | Store credit only |
After 90 days | Not eligible for return, refund, or exchange |
Eligible items may be exchanged within 90 days of purchase, including items that arrive defective or damaged.
Seasonal, Advent, and Christmas items: may be returned within 14 days of purchase and before the applicable holiday, whichever occurs first. Items must be unused, unopened, in their original packaging, and accompanied by a receipt or verifiable purchase record through a Lightspeed Customer Profile. Eligible refunds will be issued for the amount originally paid to the original payment method. Christmas and Advent merchandise cannot be returned after December 24. Clearance and final-sale merchandise cannot be returned or exchanged. Defective or damaged merchandise may be addressed at management’s discretion.
CONDITION REQUIREMENTS
To be eligible for a return, your item must be:
•Unused and in the same condition in which you received it
•In its original packaging
•Accompanied by a receipt or proof of purchase
ITEMS THAT CANNOT BE RETURNED
Sale items are not eligible for return, refund, or exchange — including clearance and as-is merchandise, communion veils, and food items.
The following are also non-returnable:
•Perishable goods (food, flowers, newspapers, magazines)
•Intimate or sanitary goods
•Hazardous materials, flammable liquids, or gases
•Gift cards
•Downloadable software products
•Some health and personal care items
PARTIAL REFUNDS
A partial refund may be issued at our discretion for:
•Books with obvious signs of use
•Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
•Any item not in its original condition, or damaged or missing parts for reasons not due to our error
HOW TO RETURN
In person: bring the item and your receipt or proof of purchase to the Marytown Gift Shop during regular hours.
By mail: contact us at giftshop@kolbeshrine.org before shipping anything back, then mail your return to:
Marytown Gift Shop
1600 West Park Ave., Libertyville, IL 60048
Please do not send your purchase back to the manufacturer.
•You are responsible for your own return shipping costs. Original shipping costs are non-refundable.
•For items over $75, we recommend trackable shipping or shipping insurance; we cannot guarantee receipt of returned items.
•Delivery times for exchanged products vary by location.
REFUND PROCESSING
Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved. Approved refunds are applied to the original method of payment within a standard processing period.
LATE OR MISSING REFUNDS
If you have not received your refund, check your bank account again, then contact your credit card company and your bank — refunds often take time to post. If you have done all three and still have no refund, contact us at giftshop@kolbeshrine.org.
Marytown reserves the right to refuse any return or exchange at management discretion.
